Returns Policy

Returns

All of our Magazines & DVDs are dispatched in a protective security sealed bag.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and unopened. If your item has been taken out of its original packaging and/or handled, we will not be able to process a refund. If we suspect that the goods have been opened or any of the above conditions are not met then we reserve the right to refuse your return.

Exchanges

We only replace items if they arrive damaged. If your item arrives damaged please let us know within 24 hours of delivery.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inspected it. We will also notify you of the approval or rejection of your request for a refund. If you are approved, then a refund will be processed automatically to your original method of payment within 7 days.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a recorded & traceable shipping service or purchasing shipping insurance as we cannot be held responsible for any loss of your returned item its way back to us. 

Cancellations

To request an order cancellation, please contact us via EMail. If your order has already been dispatched we will be unable to process a cancellation.

Returns to Sender

It is your responsibility to provide us with valid & accurate delivery addresses and to be present during delivery of your order or arrange for re-delivery or pick up the order at the depot. In the event where an order is returned to us, we will contact you and additional postage fees will apply to re-dispatch your order. 

DPD: Non delivered parcels for the UK will be returned after 1 delivery attempt or after retention has been exceeded at the pick up location. Returned parcels will incur a return fee of £10.00. 

Royal Mail: Non delivered parcels will be returned after 1 delivery attempt or after retention has been exceeded at the local post office.

Parcels returned to sender incur a return fee of £5.00 for Royal Mail Tracked 48, and £7 for Royal Mail Tracked 24 and Overnight. 

All other delivery methods: The original delivery fee will be deducted at cost from any refund. 

Courier Claims

Couriers impose a maximum timeframe after dispatch for a claim to be filed. If you encounter any issues with the delivery of your parcel, please inform us immediately and within 10 days of dispatch.

Processing fees

We reserve the right to charge a processing fee at our own discretion on any order cancellation, return or refund in the amount of up to 25% of the order value or a minimum of £2.50 + transaction fees from the payment method processor used to initially place the order. In the event that an order is returned claimed as defective and our inspection were to prove otherwise, or that an order is returned breaching our returns policy, postage fees will apply to return the order in addition to any ineligible use of our freepost address.