Ordering Information

Ordering Information

We appreciate that discretion is of great importance, and can guarantee that there will be no external advertising on any of your parcels. We can also assure you that your order will be securely packaged in heavy duty grey mailing bags with black inner lining and where appropriate; we will place 480gsm card into the package  to ensure the magazine does not get damaged in transit.

For those that require additional piece of mind, we can place black 480gsm card on the top and bottom of your order and shrink wrap the package.

We endeavour to process and dispatch your order within 24 hours.

If your order is received before 09:00 (Monday to Friday) we aim to process and dispatch the same day.

If your order is received after 16:00 (Monday to Friday) your order will be processed and dispatched the next business day.

Orders received on Saturday are processed the same day and dispatched the next business day.

Orders received on Sunday and Bank Holidays are processed and dispatched the next business day.

Automatic Order Cancellation

Due to an increase of unpaid orders and a high demand of some titles that we stock, unpaid orders are automatically cancelled after 24 hours. This allows reserved stock to be placed back into stock and be available to other potential customers.

Please ensure that you make payment within 24 hours to avoid your order being cancelled and your Magazine(s) / DVD(s) being sold to other potential customers.

If there is a problem paying for your order, please contact us ASAP so we can place your order on hold to avoid your order being cancelled.

Delivery Options

Our system is linked to Royal Mail and calculates your order by your Parcel total weight. For each Magazine you add to your order, our system will automatically adjust the Postage cost.

All orders over £20.00 will be sent free of charge using Royal Mail 2nd Class Standard (3 to 4 Working Days).

Remember to choose the option “Free Shipping” when you order more than £20.00. You can still choose a faster delivery option if you prefer.

Please note that FREE Shipping is not available if your order includes products that are On Sale, Discounted or any Magazine from Fire Publishing.

UK Orders

1st Class – Tracked

Royal Mail will aim to deliver your order the next working day including Saturdays.

Tracking number will be added to your order notes for you to look up the progress of your delivery.

2nd Class – Tracked

Royal Mail will aim to deliver your order within two to three working days including Saturdays.

Tracking number will be added to your order notes for you to look up the progress of your delivery.

1st Class – Standard

Royal Mail will aim to deliver your order the next working day including Saturdays.

No tracking number will be provided but we will obtain proof of posting in case of any “Non received” disputes.

2nd Class – Standard

Royal Mail will aim to deliver your order within two to three working days including Saturdays.

No tracking number will be provided but we will obtain proof of posting in case of any “Non received” disputes.

EU & International Orders

Our system is linked to Royal Mail and calculates your order by your Parcel total weight.

All EU & International Orders are sent by Royal Mail’s International Tracked service.

Once we post your order it can be tracked every step of the way to the end destination. You will be able to see where your order is every step of the way and when it is due to be delivered.

EU & International Returns

We would like to remind EU & International Customers that you are responsible for any import taxes and duties that may be applicable in your country. If you refuse the package and it gets returned back to us you will incur a 20% restocking fee + the £8 handling fee that is applied by customs. Once the package is back in our possession, we will partially refund your order (Original payment – 20% Stocking fee – £8 handling fee)