The wrong Magazine / DVD was sent

It is very rare occurrence that the wrong Magazine or DVD will be sent.

Your order will have a packing slip which each product is checked off as it is prepared to send, then it is checked again by another staff member before it is sealed for dispatch.

That said, mistakes can still happen where a Magazine or DVD is scanned in with the wrong SKU and the wrong product will be sent.

In the event that you receive the wrong Magazine or DVD, please contact us with your order number and details of the wrong Magazine / DVD that was sent.

We will investigate and rectify the mistake promptly.